Warteschleife is a German phrase that interprets to “queue” or “ready loop” in English. It’s generally used within the context of telecommunications to seek advice from a state of affairs the place a caller is positioned on maintain whereas ready for an out there agent to help them.
Warteschleife could be an vital instrument for companies, because it permits them to handle name quantity and supply a greater buyer expertise. By putting callers on maintain, companies can be sure that they aren’t overwhelmed with calls and that every caller receives the eye they want. Warteschleife will also be used to supply callers with details about the estimated wait time, in addition to choices for self-service.
