Interactive voice response (IVR) is a expertise that enables a pc to work together with people by voice and keypad enter. An IVR system can be utilized to offer data, reply questions, or course of transactions. IVR programs are sometimes utilized by companies to offer customer support or assist.
IVR programs can be utilized to enhance customer support by offering 24/7 assist, automating repetitive duties, and offering a constant buyer expertise. IVR programs can be used to cut back prices by decreasing the necessity for reside brokers.
