Interactive voice response (IVR) is a know-how that permits computer systems to work together with people by means of voice and keypad inputs. IVR methods are utilized in all kinds of purposes, together with customer support, technical help, and knowledge retrieval.
IVR methods will be easy or complicated. Easy IVR methods could solely provide a number of primary choices, akin to directing callers to the suitable division or taking part in a recorded message. Extra complicated IVR methods could provide a variety of choices, together with self-service options that enable callers to resolve their very own points with out chatting with a stay agent.