Built-in Voice Response (IVR) is a know-how that enables computer systems to work together with people by way of voice and touch-tone keypad inputs. It’s generally utilized in customer support name facilities to automate duties, present data, and route calls to the suitable brokers.
IVR techniques provide a number of advantages, together with lowered working prices, improved buyer satisfaction, and elevated effectivity. They will also be used to gather knowledge, present customized service, and enhance the general buyer expertise.
