Name forking is a telephony characteristic that permits a PBX (Personal Department Trade) to deal with incoming calls extra effectively. When a name is available in, the PBX can ahead it to a number of locations concurrently. This may be helpful for distributing calls to a group of customer support representatives or for offering callers with a wide range of choices, corresponding to gross sales, help, or billing.
Name forking has a number of advantages. It could actually enhance customer support by making certain that callers are linked to the correct particular person or division shortly and effectively. It could actually additionally improve gross sales by giving callers the choice to talk to a gross sales consultant instantly. Moreover, name forking may also help companies get monetary savings by lowering the variety of unanswered calls.
